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Executive Operation Manager

  • GesellschaftDeutsche Telekom Systems Solutions Slovakia s.r.o
  • StandortSlovakia
  • KarrierelevelProfessional
  • VertragsartFull Time - Regular
  • Berufserfahrung3-5 years
  • Reiseanteil0%
  • Erforderliche SprachkenntnisseEnglish, German
  • Job-ID149046_EN_2_acc_internet

Unser Angebot

Key accountabilities

Acts according to valid legislation and Slovak Labor code.

Processes and service delivery

  • Global responsibility for operational services
  • Global Representation of TSI in Management and Operation Board
  • Responsible for global service chains on International level (cross LBU/PoP)
  • Responsibility for delivery of services according to contractual obligations and Service Level Agreements
  • Definition and clarification of the collaboration model witin the LBU/POPS/Tribes
  • Global SPOC for SDMs , internal/external counterparts & vendors
  • Coordination and leadership of OPM team
  • Primary contact for technical content of operational
  • Escalation position for all service processes, i.e. Incident/Problem/Change/Release – management global 24/7 service
  • Reviewing & manage transitions to partners

 

Quality assurance

  • Delivers services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s
  • Continuously improves processes and products/services in assigned area, plans improvements and implements improvement programs
  • Coordinates and controls operations, processes, take-over and delivery of services according to standard / processes
  • Coordinates and controls activities within assigned unit to deliver Quality KPI’s and relevant customer satisfaction expectations
  • Definition of templates and supervise the quality of the project/operational documentation
  • Participates in on-call shifts in the “manager on duty” role

 

Budgets and finances

  • Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery account with counterparts.
  • Prepare and control operational budgets plans effective strategies for the financial well-being of operation.
  • Calculating operational efforts and charging models for new service elements
  • Explanation of production options for customers
  • Manage customer support to the extent of his functionality and supports sales activities together with the organization
  • Monitor, manage and improve the efficiency of provided services

 

 

Management scope

  • People: Functional leading of Senior Service Chain OPMs, Service Chain OPMs, OPMs and Process managers in defined countries in order to manage defined stream of service
  • Processes: Responsible for operational services
  • Finances: Responsible for reviewing financial statements and data and utilizes financial data to improve the profitability of the service chain / delivery

 

Requirements

Education:

  • University education - Master's degree

 

Experience:

  • SC OPM, Project management - 5 years minimum

 

Certifications:

  • ITIL V3 Foundation, 2 additional modules of ITIL expert certification

 

IT Technical skills:

  • General IT overview - Expert
  • TSI portfolio knowledge - Expert
  • Platform knowledge (Windows, Linux, DB, Network, Storage & Backup) - Advanced
  • MS Office - Advanced

 

Soft skills:

  • Effective communication - Expert
  • Team work cooperation - Expert
  • Presentation skills - Advanced
  • Negotiation skills - Advanced

 

Other skills:

  • Process overview - Expert
  • Quality management - Advanced
  • Leadership skills - Advanced
  • Project management - Intermediate
  • Agile & Scrum knowledge - Intermediate
  • Financial literacy - Basic

 

Value orientation and sense of responsibility:

  • Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook, etc.)
  • Walks the talks and takes responsibility for his/her own actions
  • Treats colleagues and customers in the same service-oriented way

 

Communication & intercultural skills:

  • Communicates appropriately to target group and situation in a solution oriented way
  • Ensures clear understanding and prevents misunderstandings
  • Acts as a role model of effective and respectful communication
  • Communicates effectively complex business matters towards international level / counterparts and TSSK management

 

Drive change:

  • Is open to change within his/her area of responsibility and engages others
  • Acts as a role model where change is concerned
  • Initiates and drives change to support innovations

 

Leadership/strategic thinking:

  • Acts as role model and motivates others to contribute overall strategy
  • Delegates tasks in order to reach effective team work and reach the goals
  • Finds the balance between business needs and employee needs
  • Inspires and motivates others to act in line with DTAG strategy
  • Regularly gives constructive feedback

 

Staffing and development:

  • Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside, and outside the organization
  • Considering changing business predicts future development needs for his/her area of responsibility
  • Moves people to right places within the company
  • Uses coaching techniques to develop people

 

Performance and result orientation:

  • Recognizes and evaluates expected performance, works with team to improve effectivity
  • Leads others to take ownership for work responsibilities, results and decisions
  • Takes responsibility for own decisions

 

Financial planning:

  • Has the knowledge & understanding of the budget process
  • Effectively manages all costs elements
  • Is able to discuss costing & financial planning with counterparts and internal teams
  • Understands contracts and contract change process (Framework or Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly
  • Is in control of forecasting and budgeting

 

Service responsibility & Technical expertise:

  • Understands the portfolio and processes, how it maps to the business and applies accordingly
  • Demonstrates in-depth technical and operational knowledge to support timely resolution of a problem
  • Demonstrates end to end ownership for the services, ensures understanding of service chain and cooperation across the organization

 

Customer orientation:

  • Thinks & acts in a customer-oriented manner
  • Builds trust & reputation for exceptional customer services
  • Shares experience with other departments and units, leads others in order to develop long term customer relationships

 

Stakeholders management:

  • Identifies stakeholders & roles the play
  • Understands need and delivers according to expectations
  • Actively steers and develops stakeholders relationships

 

Business development & growth:

  • Understands business needs, identifies possible opportunities
  • Thinks and acts as an ambassador of TSSK portfolio to support business development on company level 

 

Languages:

  • English - Advanced (C1)
  • German – advantage

 

Benefits

  • Possibility of Teleworking or Home office
  • Cafeteria - individual financial benefit
  • Trainings and development opportunities (Coursera, Percipio full access for free)
  • Pension savings contribution
  • Extra vacation days
  • Referral bonus /financial/
  • Discounts at various providers in Košice
  • Team buildings online
  • Work-life Program and Coaching
  • Health Weeks
  • Sport Activities
  • Weekend Events
  • Doctors at workplace
  • Credit card
  • Rotations possibilities

Ihr Profil

Requirements

Education:

  • University education - Master's degree

 

Experience:

  • SC OPM, Project management - 5 years minimum

 

Certifications:

  • ITIL V3 Foundation, 2 additional modules of ITIL expert certification

 

IT Technical skills:

  • General IT overview - Expert
  • TSI portfolio knowledge - Expert
  • Platform knowledge (Windows, Linux, DB, Network, Storage & Backup) - Advanced
  • MS Office - Advanced

 

Soft skills:

  • Effective communication - Expert
  • Team work cooperation - Expert
  • Presentation skills - Advanced
  • Negotiation skills - Advanced

 

Other skills:

  • Process overview - Expert
  • Quality management - Advanced
  • Leadership skills - Advanced
  • Project management - Intermediate
  • Agile & Scrum knowledge - Intermediate
  • Financial literacy - Basic

 

Value orientation and sense of responsibility:

  • Acts according to the guiding principles and corporate policies (Code of conduct, Employee handbook, etc.)
  • Walks the talks and takes responsibility for his/her own actions
  • Treats colleagues and customers in the same service-oriented way

 

Communication & intercultural skills:

  • Communicates appropriately to target group and situation in a solution oriented way
  • Ensures clear understanding and prevents misunderstandings
  • Acts as a role model of effective and respectful communication
  • Communicates effectively complex business matters towards international level / counterparts and TSSK management

 

Drive change:

  • Is open to change within his/her area of responsibility and engages others
  • Acts as a role model where change is concerned
  • Initiates and drives change to support innovations

 

Leadership/strategic thinking:

  • Acts as role model and motivates others to contribute overall strategy
  • Delegates tasks in order to reach effective team work and reach the goals
  • Finds the balance between business needs and employee needs
  • Inspires and motivates others to act in line with DTAG strategy
  • Regularly gives constructive feedback

 

Staffing and development:

  • Takes responsibility for internal and external recruitment by developing and maintaining partnerships with others inside, and outside the organization
  • Considering changing business predicts future development needs for his/her area of responsibility
  • Moves people to right places within the company
  • Uses coaching techniques to develop people

 

Performance and result orientation:

  • Recognizes and evaluates expected performance, works with team to improve effectivity
  • Leads others to take ownership for work responsibilities, results and decisions
  • Takes responsibility for own decisions

 

Financial planning:

  • Has the knowledge & understanding of the budget process
  • Effectively manages all costs elements
  • Is able to discuss costing & financial planning with counterparts and internal teams
  • Understands contracts and contract change process (Framework or Delivery Agreement, SLA, OLA, etc.) and organizes business accordingly
  • Is in control of forecasting and budgeting

 

Service responsibility & Technical expertise:

  • Understands the portfolio and processes, how it maps to the business and applies accordingly
  • Demonstrates in-depth technical and operational knowledge to support timely resolution of a problem
  • Demonstrates end to end ownership for the services, ensures understanding of service chain and cooperation across the organization

 

Customer orientation:

  • Thinks & acts in a customer-oriented manner
  • Builds trust & reputation for exceptional customer services
  • Shares experience with other departments and units, leads others in order to develop long term customer relationships

 

Stakeholders management:

  • Identifies stakeholders & roles the play
  • Understands need and delivers according to expectations
  • Actively steers and develops stakeholders relationships

 

Business development & growth:

  • Understands business needs, identifies possible opportunities
  • Thinks and acts as an ambassador of TSSK portfolio to support business development on company level 

 

Languages:

  • English - Advanced (C1)
  • German – advantage

Über uns

Deutsche Telekom Systems Solutions Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020.

Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association.

Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services. growing added value in the IT sector in Slovakia.

Kontakt & Bewerbung

Barbora Iškyová
E-Mail an:  Barbora.Iskyova@t-systems.com

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