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ICT Administrator III (shortened working time - 50%)

  • GesellschaftDeutsche Telekom IT & Telecommunications Slovakia s.r.o.
  • StandortSlovakia
  • KarrierelevelYoung Professional
  • VertragsartPart Time - Regular
  • Berufserfahrung1-3 years
  • Reiseanteil0%
  • Erforderliche SprachkenntnisseEnglish
  • Job-ID192813_EN_2_acc_internet

Unser Angebot

Purpose 

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd and 3rd level environment.

 

Key accountabilities

  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd and 3rd level INM support.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Act as technical lead, solves and coordinates activities and other deliverables in order to fulfil KPIs and management requests across related technologies.
  • Single Point of Contact for at least one customer, area or technology within supported service.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Create and maintain documentation.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

 

Benefits

  • Possibility of teleworking or home office
  • Cafeteria Bonus - an annual package of money based on job complexity
  • Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
  • Financial bonus for recommendation of a candidate
  • Financial bonus for relocation
  • Employer pension contribution (III. pillar)
  • Extra vacations based on position complexity
  • Special program for key employees
  • Work life coaching - psychological, work, legal and financial consulting
  • Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
  • Hard-skills and soft-skills trainings
  • Opportunity to upskilling and reskilling by internal and external trainings and certifications
  • Discounts at various providers
  • Health week activities twice a year
  • Usage of relaxation area Alejová
  • Metro card
  • Diners credit card

 

For more information about benefits -  https://www.deutschetelekomitsolutions.sk/en/career/advantages-of-working-in-T-systems

 

Salary

Final salary is negotiable. 
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 500/brutto. 

Ihr Profil

Requirements

 

Education 

  • Secondary education

 

Experience 

  • ICT Application Operation & Management - 2 years

 

Certification

  • Valid certification in given technology / advantage

 

IT technical skills 

  • IT/ PC literacy - expert
  • HW/SW overview - advanced 
  • Core platform knowledge - advanced

 

Soft skills 

  • Communication - intermediate
  • Analytical thinking - advanced 
  • Team cooperation - advanced 
  • Training and mentoring - advanced 
  • Presentation skills - intermediate

 

Languages

  • English - upper intermediate (B2)
  • German - advantage

Über uns

Deutsche Telekom IT & Telecommunications Slovakia s.r.o. is one of the two legal entities promoted under one brand Deutsche Telekom IT Solutions Slovakia. Our parent company Deutsche Telekom AG decided to take strategic steps towards structural change, which resulted in the splitting of T-Systems Slovakia into two legal entities, operating, as of July 1, 2020. Our original brand T-Systems Slovakia has been inextricably linked with Kosice region since January 2006. We proved this the very next year, when we became one of the founding members of Košice IT Valley association. Over the last decade, we have managed to grow from scratch to being the second largest employer in the eastern part of the country. At the same time, with more than 3,900 employees, we are one of the top fifteen largest employers in Slovakia. Thanks to our highly qualified and motivated employees, we are the company with the fastest growth in added value within the IT industry in Slovakia. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative services.

Kontakt & Bewerbung

Simona Vranovská
E-Mail an:  simona.vranovska@t-systems.com

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